Privacy Policy for ScriptZen

Last Updated: November 15, 2025

Thank you for using ScriptZen ("we," "us," or "our"). This Privacy Policy explains how we collect, use, protect, and share your personal and non-personal information when you use our website at https://scriptzen.com (the "Website") and our services.

By accessing or using ScriptZen, you agree to the terms of this Privacy Policy. If you do not agree with the practices described in this policy, please do not use our services.

1. Information We Collect

1.1 Personal Data

We collect the following personal information from you:

Name: We collect your name to personalize your experience, manage your account, and communicate with you effectively.

Email: We collect your email address to create and manage your account, send you service-related notifications, provide customer support, and keep you updated about your subscription.

Payment Information: We collect payment details to process your subscription payments securely. We use Stripe as our payment processor, and your payment information is handled directly by Stripe in accordance with PCI DSS standards. We do not store complete credit card information on our servers.

Voice Recordings: When you upload voice notes to generate scripts, we temporarily process these audio files using our AI system. Voice recordings are processed for the sole purpose of generating your scripts and are automatically deleted from our servers within 24 hours after processing. We do not use voice recordings for any other purpose.

1.2 Non-Personal Data

We use web cookies, analytics tools, and similar technologies to collect non-personal information including:

- IP address
- Browser type and version
- Device information (type, operating system)
- Usage patterns (features used, time spent, pages visited)
- Referring website addresses
- Clickstream data

This information helps us understand how users interact with ScriptZen, improve our services, optimize user experience, and identify technical issues.

2. Purpose of Data Collection

We collect and use your data for the following purposes:

Service Provision: To provide you with access to ScriptZen and its features, including AI-powered script generation from your voice notes.

Account Management: To create and manage your user account, authenticate your identity, and maintain your subscription.

Payment Processing: To process subscription payments, manage billing, and handle refunds when applicable.

AI Script Generation: To process your voice recordings and generate customized scripts that match your speaking style and content preferences.

Customer Support: To respond to your inquiries, troubleshoot issues, and provide technical assistance.

Service Improvement: To analyze usage patterns, identify bugs, develop new features, and enhance the overall quality of our platform.

Communication: To send you important service updates, security alerts, billing notifications, and information about your account.

Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Data Sharing and Third-Party Services

We respect your privacy and do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share your data with:

Payment Processors: We use Stripe to process subscription payments. Stripe receives your payment information and processes it according to their privacy policy and PCI DSS standards.

AI Processing Services: Voice recordings are processed using secure AI infrastructure. These recordings are encrypted during transmission and processing, and are automatically deleted within 24 hours.

Service Providers: We may share limited data with trusted service providers who help us operate our platform (e.g., cloud hosting, email delivery, analytics). These providers are contractually obligated to protect your data and use it only for the purposes we specify.

Legal Requirements: We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4. Data Security

We implement industry-standard security measures to protect your personal information:

- All data transmissions are encrypted using SSL/TLS
- Voice recordings are encrypted during processing and automatically deleted within 24 hours
- Access to personal data is restricted to authorized personnel only
- We conduct regular security audits and updates
- Payment information is handled by PCI-compliant processors

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. Specifically:

- Account information: Retained while your account is active and for 90 days after account closure
- Voice recordings: Automatically deleted within 24 hours after processing
- Generated scripts: Retained in your account until you delete them or close your account
- Payment records: Retained for 7 years for tax and legal compliance purposes
- Analytics data: Aggregated and anonymized after 2 years

You may request deletion of your data at any time by contacting us at support@scriptzen.com.

6. Your Rights and Choices

You have the following rights regarding your personal data:

Access: You can request access to the personal information we hold about you.

Correction: You can update or correct your account information at any time through your account settings.

Deletion: You can request deletion of your account and associated data. Note that some information may be retained for legal compliance.

Data Portability: You can request a copy of your generated scripts and account data in a portable format.

Opt-Out: You can opt out of non-essential marketing emails by clicking the unsubscribe link in any email.

Cookies: You can control cookies through your browser settings, though this may affect your ability to use certain features.

To exercise these rights, please contact us at support@scriptzen.com.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

- Maintain your login session
- Remember your preferences
- Analyze usage patterns
- Improve platform performance
- Provide personalized features

You can control cookies through your browser settings. Note that disabling cookies may limit your ability to use certain features of ScriptZen.

8. Children's Privacy

ScriptZen is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at support@scriptzen.com, and we will delete such information from our systems.

9. International Data Transfers

ScriptZen operates in Canada. If you access our services from outside Canada, your information may be transferred to, stored, and processed in Canada. By using our services, you consent to the transfer of your information to Canada and other countries where we operate.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or business operations. When we make material changes, we will:

- Update the "Last Updated" date at the top of this policy
- Notify you via email at the address associated with your account
- Display a prominent notice on our website

Your continued use of ScriptZen after receiving notice of changes constitutes acceptance of the updated Privacy Policy.

11. Contact Information

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us at:

Email: support@scriptzen.com

We will respond to your inquiry within 30 days.

12. Canadian Privacy Rights

If you are a Canadian resident, you have additional rights under Canadian privacy laws including PIPEDA (Personal Information Protection and Electronic Documents Act):

- Right to know what personal information we collect, use, and share
- Right to request deletion of your personal information
- Right to opt-out of the sale of personal information (note: we do not sell personal information)
- Right to non-discrimination for exercising your privacy rights
- Right to file a complaint with the Office of the Privacy Commissioner of Canada

To exercise these rights, contact us at support@scriptzen.com.

By using ScriptZen, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and sharing of your information as described herein.